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What is the COOKOO/ConnecteDevice 1-Year Warranty Policy?

All ConnecteDevice products are covered by our 1-Year Limited Manufacturer’s Warranty with the following terms and conditions:

If an item is found to be faulty within 1 year from the date it was purchased, the customer may send the item to our returns and warranty department for evaluation and post-fault investigation.

    • If the investigation determines that the item is defective:
      • Repair service or replacement will be actioned at our discretion with no cost to the customer.
      • For repair services covered by the warranty, the cost of return shipping to the customer will be covered by ConnecteDevice, Ltd.
    • If the investigation determines that the item has been damaged, whether accidental or through misuse:
      • ConnecteDevice will coordinate with the customer to arrange for repair services (if available) or to return the original, unrepaired device back to the customer.
      • The customer will bear the cost of any repair services not covered under the warranty and/or the cost of shipping the device back to the customer.

If an item is found to be faulty after 1 year for the date it was purchased, the customer can send the item to our returns department to arrange for repairs through ConnecteDevice.

    • If the investigation determines that the item has been damaged, whether accidental or through misuse:
      • ConnecteDevice will coordinate with the customer to arrange for repair services (if available) or to return the original, unrepaired device back to the customer.
      • The customer will bear the cost of any repair services not covered under the warranty and/or the cost of shipping the device back to the customer.

The 1-Year Limited Manufacturer’s warranty is non-transferrable and applies only to the original purchaser of items purchased from an authorized reseller or distributor of ConnecteDevice products. To obtain warranty service, the customer must present a copy of their original proof of purchases showing both the name of the retailer and the date of purchase.

The customer is responsible for and must prepay all return shipping charges and will assume all risk of loss or damage to product while in transit to us. For this reason, we recommend shipping your watch back to us using a courier that can provide you with a tracking number and insurance in the event your package is lost.

Standard Warranty Coverage:
The warranty covers the following:

  • Device malfunction
  • Manufacturer or hardware defects
  • One or more dead icons

Standard Warranty Exclusions:
The warranty does not cover the following:

  • Broken or scratched watch faces
  • Broken screens or LCDs
  • Liquid damage
  • Damages caused by accidents or mishandling of the device
  • Damage caused by applications or firmware which is not compatible with the device

How do I submit a warranty claim for my item?

If you are experiencing an issue with your item and believe that it may be an issue covered by the warranty, please contact our support team at support@cookoowatch.com with the details of what you are experiencing with your item.

Our support team will provide troubleshooting and assistance to see if we can resolve the issue with you (and prevent the need for you to ship your item to us for evaluation).

In the event that we are unable to resolve the issue via troubleshooting, our support agents will be able to provide you with a Return Authorization Number (RA#) along with instructions for sending your item to our United States return facility in Kenmore, WA for warranty service.

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