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What is your return policy?

Our return policy allows for products purchased directly from store.cookoowatch.com and shipped to locations in the United States to be returned by you within 30 days from date of shipment.

Products must be returned in new, unopened condition with the original packaging, along with all accessories, components and product literature. Items received that have been opened are subject to a 20% restocking fee. Returns that are received damaged or missing any packaging, accessories, etc. may be subject to a restocking fee of up to 20%.

You will be refunded for the purchase price of your item(s) minus any restocking fees. The original shipping fees from your order are non-refundable.

The customer is responsible for and must prepay all return shipping charges and will assume all risk of loss or damage to product while in transit to us. For this reason, we recommend shipping your item(s) back to us using a courier that can provide you with a tracking number and insurance in the event your package is lost.

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